General Terms and Conditions of Sale
These General Terms and Conditions of Sale apply to the registration and orders placed on www3nparis.com
The Seller is a publisher of 3NPARIS.COM products and services for consumers, marketed through its websites (http://3nparis.com). The list and description of the goods and services offered by the Company can be consulted on the above-mentioned websites.
The company's activity is presented and explained as well as the destination of the products - these obligations are imposed by art. L111-1 consumption code.
Article 1: Purpose These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller.
Article 2: General Provisions These General Terms and Conditions (GTC) apply to all sales of Products, made through the websites of Vitaedesign and its brand 3nparis which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms and conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment (or first payment in the case of multiple payments) of the order. These General Terms and Conditions may be consulted on the Company's website at the following address: 3nparis.com . The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares that he has read all these General Terms and Conditions of Sale, and where applicable the Special Terms and Conditions of Sale relating to a product or service, and accepts them without restriction or reservation. The Client acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Client declares that he is in a position to enter into a legal contract under French law or to validly represent the natural or legal person for whom he undertakes to do so. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3: Prices The prices of products sold through the websites are indicated in Euros (Europe) and Pounds Sterling 5 England excluding taxes and precisely determined on the pages of Product descriptions. They are also indicated in euros all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is automatically calculated excluding tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller invites the buyer to inquire about these aspects with the relevant local authorities and reserves the right to change its prices at any time in the future. The telecommunication costs necessary to access the Company's Internet sites are the responsibility of the Client. If necessary, also the delivery costs.
Article 2.1 : Price - example of an unlawful clause The Company reserves the right to change the prices of the products purchased by the consumer at any time, in particular for subscriptions - these will be freely determined by the Seller thereafter, as and when the services evolve.
Here is a rather basic example of an illegal clause mainly because the seller can change the price at any time - without the consumer being really clearly informed (e.g. you sell him a subscription at 20€ at the beginning, then you change the price to 200€)
Article 4: Conclusion of the online contract The Customer must follow a series of steps specific to each Product offered by the Seller in order to complete his order. However, the steps described below are systematic:
- Information on the essential characteristics of the Product;
- Choice of the Product, if necessary of its options and indication of the Customer's essential data (identification, address...);
- Acceptance of these General Terms and Conditions of Sale.
- Checking the elements of the order and, if necessary, correcting errors.
- Follow-up of payment instructions and payment of products.
- Delivery of products.
The Customer will then receive confirmation by email of payment for the order, as well as an acknowledgement of receipt of the order confirming it. He will receive a.pdf copy of these general terms and conditions of sale. For the products delivered, this delivery will be made to the address indicated by the Customer. For the purpose of the proper execution of the order, and in accordance with Article 1316-1 of the French Civil Code, the Client undertakes to provide its true identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, fraud, made in bad faith or for any legitimate reason.
Article 5: Products and services The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer certifies that he has received a detailed description of the delivery costs as well as the terms of payment, delivery and performance of the contract. The Seller undertakes to honour the Customer's order within the limits of available Product stocks only. Failing this, the Seller shall inform the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are summarized and confirmed when the order is validated. The parties agree that illustrations or photos of products offered for sale have no contractual value. The validity period of the Products' offer and their prices are specified on the Company's websites, as well as the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products or services. Except in the case of special conditions, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided) In accordance with the legal provisions concerning conformity and hidden defects, the Seller shall refund or exchange defective products or products that do not correspond to the order. The refund can be requested as follows: By Email @ the address email@example.com or Return@3nparis.com, the refund will be made via paypal the means of payment of the site, the refund of expenses is managed by paypal (see paypal conditions of sale below)
PAYPAL TERMS AND CONDITIONS OF SALE
Article 6: Retention of title clause The products remain the property of the Company until full payment of the price.
Article 7: Delivery methods The products are delivered to the delivery address that was indicated at the time of the order and the deadline indicated. This period does not take into account the time required to prepare the order. When delivery requires an appointment to be made with the Customer, an appointment via the delivery company is arranged according to the country. When the Customer orders several products at the same time, they may have different delivery times, according to the following terms and conditions, if the orders are placed 2 days apart EX 2 orders for the same customer: Monday and Tuesday the delivery will be made on the indicated date and only the delivery method chosen for each product. In case of delay in shipment We will inform you the same day by email. In the event of late delivery, the Customer may terminate the contract in accordance with the terms and conditions defined in Article L 138-2 of the Consumer Code, in which case the Seller shall refund the product and pay the "one-way" fees in accordance with the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone contact point (cost of a local call from a fixed line) indicated in the order confirmation email to ensure the follow-up of the order. The Seller reminds that at the moment the Customer is physically in possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product.
Description of delivery terms and conditions
An order paid before 9am (French time or 8am English time) is shipped the same day (Monday to Friday - excluding public holidays) subject to stock and Express Delivery choice.
Delivery is made in 2 working days for most European countries, for the rest of the countries Count 10 working days.
Article 8: Availability and presentation Orders will be processed within the limits of our available stocks or subject to stocks available for pre-sale. In the event of unavailability of an item for a period exceeding 30 working days, you will be immediately informed of the expected delivery times and the order of this item can be cancelled on request. The Customer may then request a credit note for the amount of the item or its refund.
Management of the availability of articles
Article 9: Payment Payment is due immediately upon order, including for products in pre-order. The Customer can make the payment by credit card or TRANSFER from June 2019). Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa) Secure online payment by credit card is made by our payment provider Paypal. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the Paypal network (see conditions on our Paypal GTC page. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the French Monetary and Financial Code, the payment undertaking given by card is irrevocable. By providing his bank details at the time of sale, the Customer authorises the Seller to charge his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to charge the card, the Sale is immediately cancelled by operation of law and the order cancelled.
Article 10: Withdrawal period In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify his reasons or pay penalties, with the exception, where applicable, of return costs". "The period referred to in the preceding paragraph shall run from the date of receipt for the goods or acceptance of the offer for the provision of services". The right of withdrawal can be exercised by contacting the Company as follows: client.3nparis.com. We inform Customers that in accordance with Article L. 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for products that are damaged, washed, modified or worn... In case of exercise of the right of withdrawal within the above-mentioned period, only the price of the purchased product(s) and the shipping costs will be refunded, the return costs remain the responsibility of the Customer. The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition; they must be accompanied, if possible, by a copy of the proof of purchase. In accordance with the legal provisions, you will find below the standard withdrawal form to be sent to us at the following address: Remboursement@3nparis.com or Return@3nparis.com Refund procedure: You have 14 days (from the receipt of the package) to register and send your return.
- A prepaid label (see cost below) is provided to simplify your return from France and more than 20 European countries.
- You can return all types of products in their original condition (neither damaged, washed, modified or worn).
- We refund within 15 days (no exchange).
Article 11: Warranties In accordance with the law, the Seller assumes two warranties: of conformity and relating to hidden defects of the products. The Seller shall refund the buyer or exchange products that are apparently defective or do not correspond to the order placed. The refund request must be made in the following way: by email to Remboursement@3nparis.com or Return@3nparis.com The Seller reminds that the consumer :
- has a period of 2 years from the delivery of the property to act with the
- that he may choose between the replacement or repair of the property subject to the conditions provided for in the above-mentioned provisions. apparently defective or not corresponding
- that it is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods.
- that, except for second-hand goods, this period will be extended to 24 months from 18 March 2016 - that the consumer may also claim the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he may choose between cancelling the sale or reducing the sale price (provisions of Articles 1644 of the Civil Code).
Article 12: Complaints If necessary, the Purchaser may submit any complaint by contacting the company using the following contact details Reclamation@3nparis.com
Article 13: Intellectual property rights Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these assets for any reason whatsoever is strictly prohibited and will result in prosecution.
Article 14: Force majeure The performance of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Classic standard clause
Article 15: nullity and amendment of the contract If one of the provisions of this contract is cancelled, this nullity shall not entail the nullity of the other provisions which shall remain in force between the parties. Any contractual amendment is only valid after a written agreement signed by the parties.
Conventional clause for managing the possible nullity of the contract
Article 16: Protection of personal data In accordance with the Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose and rectify any personal data concerning you. By adhering to these general terms and conditions of sale, you consent to the collection and use of this data by us for the purpose of fulfilling this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do so, simply click on the link at the end of our emails or contact the controller (the Company) by RAR letter. We monitor traffic on all our sites. To do this, we use tools such as Google Ads.
- information on the access, modification and opposition rights of the person whose PADs are
- details of the processing operations carried out
- the acceptance of the sale is linked to the completion of the processing operation
Article 17: Applicable law All the clauses appearing in these general conditions of sale, as well as all the operations of purchase and sale which are referred to therein, will be subject to French or English law for English (England) customers see UK versions
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